Grievance Redressal Policy

This grievance redressal policy (the “Policy”) sets out Telemedic Technologies Private Limited (the “Company” or “Medpho” or “We” or “Us”) policy towards redressing grievances raised by consumers purchasing goods and services from the Company’s website (“Consumer” or “You”) from time to time.

Details of the Company

The details of the Company responsible for the Website and the contact information are provided below. You may contact Us through the below-mentioned contact details and We will be glad to assist You

  • Legal Entity Name: Telimedic Technologies Private Limited
  • Corporate Office: C-21/22, Sector-59, Noida, UP-201301
  • Registered Office: Flat No. 110122, KG Marg, New Delhi- 110001
  • Name of the website: WEBSITE LINK (“www.medpho.com”)
  • Details of the website: E-Commerce Healthcare Technology Platform
  • Contact details:
    1. Email: support@medpho.com
    2. Landline: 011-41750891

Purpose of the Policy

  1. The Policy aims to address any Consumer complaints or issues through a well-defined and proper mechanism to ensure maximum consumer satisfaction.
  2. The Policy functions on attempting to ensure that the Consumers would be treated fairly at all times, and the Company would undertake its best efforts to deal with any Consumer grievance promptly, efficiently, and with courtesy.

Grievance Redressal Mechanism:

  1. At Medpho, customer centricity is our topmost priority and hence we believe in providing the best experience to all our Consumers. We look forward to any feedback which will help us improve further. You may contact us through our help pages by clicking here {www.medpho.com} that aim at providing solutions to all frequently asked questions and we will be glad to assist you.
  2. For the purpose of this Policy, “grievance” or “complaint” includes any communication from the Consumer that expresses dissatisfaction in respect of the products or services offered through the Website and which seeks a remedial action, but does not include the following:
    1. complaints that are incomplete or not specific in nature;
    2. communications in the nature of offering suggestions; or
    3. communications seeking guidance or explanation.
  3. Medpho shall address any complaints and grievances of the Consumers with respect to any services provided over the Website in a time-bound manner. For this purpose, Medpho has a designated grievance redressal mechanism provided in this Policy. You can contact the Grievance Redressal Department at:

    Email: compliance@medpho.com.

  4. Once a Consumer files a complaint via the channels specified above, the Consumer will receive an acknowledgment of the grievance within 48 (forty-eight) hours.
  5. Each Consumer who has filed a complaint shall receive a unique ID for tracking the status of their complaint.
  6. Medpho will undertake best endeavors to redress the grievances of the customer expeditiously but in any case, grievances will be addressed within 1 (one) month from the date of receipt of the grievance.
  7. A grievance will be considered as disposed-off and closed in any of the following instances, namely:
    1. where the complainant has communicated its acceptance of the response of the Company; or
    2. where the complainant has not responded within thirty days of the receipt of the written response and has not raised any grievance or complaint in respect of the same subject.
  8. In the unlikely event that your issue remains unresolved to your satisfaction despite escalating to our Grievance Department, you can reach out to us on call at 88569-88569. We will respond within 7 (seven) business days from the date of receipt of your call.
  9. The contact numbers displayed above shall be operational from Monday to Saturday from 10:00 AM to 06:00 PM only. You are requested to follow the IVR options.